Updated: 21 February 2019
All clients are responsible for being on time to an appointment.
Clients are expected to arrive either at the scheduled time of the appointment or up to 10 minutes before.
Upon arrival, clients are expected to wash their hands to maintain the most hygienic service possible.
Any arrival after the scheduled appointment time is considered a late arrival.
At my discretion, a late arrival may result in an abbreviated service in the remaining time, at full price.
An arrival of more than 15 minutes after the scheduled appointment time is considered a cancellation and is subject to the Cancellation Policy.
All cancellations must be communicated via email to firstname.lastname@example.org no later than the day before the scheduled appointment.
Failure to adhere to this policy will result in a cancellation charge equal to 50% of the scheduled service.
The cancellation charge is due before the next scheduled appointment. Clients will not receive any services until the charge is paid in full.
A failure to arrive to the scheduled appointment without a written cancellation is considered a "No-Show."
No-Show occurrences result in a charge of the full price of the scheduled service.
The No-Show charge is due before the next scheduled appointment. Clients will not receive any services until the charge is paid in full.
No-Show occurrences are tracked. More than one occurrence may result in the cancellation of all future appointments and the request that the client does not return to the salon.
Children and Pets
Children and pets are not permitted in the salon.
New Client Deposit
New clients are required to pay a 50% deposit at the time of booking to hold their appointment.
Deposits are accepted via PayPal, in person, and over the phone. This deposit is then applied towards the final service total on the day of the scheduled appointment.
Deposits will not be refunded due to appointment cancellations or no-shows.